|
JLD Enterprises.com Inc.'s customers are very important people.
We strive to exceed the needs of our clients. We welcome all
feedback from you positive or negative. We do however not believe that
the cutomer is always right as no one can be right all the time. We take
the time to meet with our client and discuss their needs throughout the
development process. As we encounter items that have not been covered in
detail in our meetings we will contact the client for written
clarifications. We do this not only to protect ourselves but our clients
as well. Before a line of code is written we want to make sure that
everyone is working with the same goal in mind as well as know the plan and the
stages in which that plan will progress. We invite our clients to email
or call at any time if they do not understand or have forgotten any details.
Hosted web site customers can contact our tech support 24 hours
a day via email or phone.
Custom software design and programming teams are available most
weekdays during normal business hours based on the time zone of their
location. Management team leaders are available most weekdays from 9:00
am EST to 5:00pm EST excluding US holidays.
Graphic design clients can contact the main office or the designer
contact provided in your contract. Our designers work around the world at
various hours of the day.
Printing service customers need to contact us one business day before
your print date in your contract for any changes. Changes are subject to the
fees listed in your contract.
Office cleaning customers can call the main office during business
hours to schedule emergency service. Emergency service will be provided
based on availability of our crews and are subject to contract stated fees.
Vending customers are welcome to call our vending hotline 24 hours a
day to report malfunctioning equipment. We will dispatch a repair technician as
soon as possible. To request new items or more equipment at your location
please provide at least one week to complete your request. Additional items are
subject to availability. New equipment will be installed upon contract
additions as well as delivery scheduling.
In the event of an emergency please contact the Helpdesk via email or
call the Support Leader number included in your contract. All fees are
subject to contract terms.
If you have found your way here from one of the sites we host we will
be more than happy to pass the information on to the site owner. We do not
warrenty any claims made by any of the sites we host. Please click
here to send you request. Please
include the site in the subject line so that we can get your request to the
correct person as soon as possible.
|